Frequently Asked Questions

Many people seem to ask the same questions, so we have put them all together and made the answers available in our easy to use Frequently Asked Questions.

These are the top questions you asked us.

  • Will Hatch Embroidery run on a MAC computer?

    Yes! Hatch Embroidery will run on a MAC Computer. You will need to install Parallel on your MAC to run Hatch.

    Click here for more information on how to setup Hatch on a MAC computer

  • Which level of the software should I buy?

    Hatch Embroidery Organizer:

    In this level, you will work with existing designs. Most customers that purchase this level just want to resize the design, change the colors and convert them to their machine format.

    Hatch Embroidery Personalizer:

    This includes everything in Organizer plus more. Most users that go with this level work with existing designs and want to add lettering or monogramming to add some personalization.

    Hatch Embroidery Composer:

    Includes everything in Organizer and Personalizer plus so much more! Most people will start with existing designs and then edit, reshape or create new designs.... all without digitizing!

    Hatch Embroidery Digitizing:

    Digitizer gives you EVERYTHING! It has all the features from the other levels above plus it has manual digitizing and digitizing appliqués.

    Click here for more information

  • How to connect directly to my embroidery machine?

    Connect your embroidery machine to the computer with the cable.

    Open Windows Explorer and check if you can see the machine as an external drive
    If so.....then you may be able to connect directly with Hatch Embroidery and proceed to step 3 below.
    If not....then your machine is not capable of direct connections.

    From within Hatch Embroidery click on the "Transfer" icon

    "Machine Details" dialog will open

    Select your "Machine" or a machine from the same brand, or select "Others" from the drop down arrow

    Select the "File type" your machine uses. This is your "stitch file"

    Select the "Location" of your machine as shown in Windows Explorer

    Click "OK"


    Click here for more information

  • How to export (save) my designs to DST format

    Prepare your design first:

    Save to .EMB first

    Make sure your file is the correct size to fit the hoop you are using

    Make sure your design is centered (0/0 setting)


    Click the "Output Design" Toolbox and click Export Design

    Click the down arrow on the "Save as type" to select the DST format from the list

    Give your file a name and click "Save"

    Click here for more information