System Status

All GreenAll systems are currently online

System disruptions

Upcoming maintenance:

🚨 Important Service Announcement 🚨

We are experiencing an unexpected outage.

Systems affected:

      • Registering a new Hatch account
      • Signing into Hatch Embroidery 3

If you had ticked "Keep me signed in", you should not be affected.

Apologies for the inconvenience.

Our team are aware of the issue and it is our number one priority to resolve this for you.

Thanks for your support

Hatch is currently experiencing some system outages due to the current global IT infrastructure outages.

Our team are monitoring the situation carefully, and are working to restore services as soon as possible.

We apologise for any inconvenience this may cause.

When will this take place?

Sunday 29th / Monday 30th October (depending on where you are) for approximately 8 hours.

Outage Time

What does this mean for you?

  • You will be unable to open their software during this maintenance period
  • You will lose access to the software unless you follow the steps outlined below.

 

How can I use my software during this period?

  • Follow these steps BEFORE the maintenance commences
  • Open the software and click "Keep me signed in" if you are required to insert your email address and password
  • DISCONNECT your computer from the internet. You need to be 100% certain that your system cannot connect to the internet or it may stop you from using it.

 

Apologies once again and thank you for your understanding.