FlexPay Terms & Conditions

Plans started on or after 6 October 2026

About FlexPay

• 1
  What FlexPay is. FlexPay is an installment payment arrangement for the purchase of a Hatch Embroidery software license. It is not a software subscription. When you choose FlexPay at checkout, you agree to purchase your selected Hatch Embroidery software for the total purchase price shown at checkout, and to pay that price through the number of installments and according to the payment schedule shown at checkout. Once all required installments have been paid, your Hatch Embroidery software license is fully paid and yours to keep.
• 2
  Your FlexPay purchase details. Your product, total purchase price, installment amount, number of installments and payment schedule are set when you complete your FlexPay order. Installment amounts and the number of installments can differ between Hatch Embroidery products. The details displayed and accepted by you at checkout are the details that apply to your FlexPay purchase.
• 3
  Your payment commitment. By completing a FlexPay order, you agree to pay each installment in your payment schedule until the total purchase price has been paid. FlexPay does not include a right to end your purchase part-way through simply because you no longer wish to continue paying. This does not limit the refund rights described in clauses 22 and 23, or any rights you have under applicable law.
• 4
  No interest. No interest is charged on FlexPay. The total FlexPay purchase price includes minor administration costs, so it may be higher than the price of the same product paid in a single payment.

Eligibility

• 5
  You must register as a customer on www.hatchembroidery.com.
• 6
  You must be over the age of 18 years.
• 7
  Payment method. You must provide a payment method that is accepted at checkout and can be used for recurring payments. It is your responsibility to keep your payment details current and to make sure sufficient funds are available for each scheduled installment.

Paddle and your payments

• 8
  Paddle’s role. FlexPay purchases are processed by Paddle, which acts as the authorized reseller and Merchant of Record for your order. This means you complete your purchase transaction with Paddle, and Paddle processes your payments. Wilcom International Pty Ltd (“Wilcom”) is the developer and licensor of Hatch Embroidery and provides your Hatch Embroidery software license. Your purchase transaction is also subject to the Paddle Buyer Terms.
• 9
  Payment authorization. By completing a FlexPay order, you authorize Paddle to charge your selected payment method for the first installment at the time of purchase, and for each remaining installment on its scheduled date, until all installments in your payment schedule have been paid.
• 10
  Bank or card statement. FlexPay payments are processed through Paddle. Charges will appear on your bank or card statement as PADDLE.NET* WILCOMINTJ. If you do not recognize a charge, please contact Hatch Support (see clause 12) before contacting your bank.
• 11
  “Subscription” wording in Paddle communications. Paddle collects your installments using a recurring payment arrangement, which Paddle’s systems and emails may describe as a “subscription”. This is only the mechanism Paddle uses to collect the installments you agreed to at checkout. It does not make FlexPay a software subscription and does not change the nature of your FlexPay purchase. If the recurring payment arrangement ends for any reason before all installments have been paid, your purchase is not complete and access to your Hatch Embroidery software will be deactivated. You can reactivate your FlexPay arrangement as described in clause 18. The recurring payment arrangement ending does not entitle you to a refund of installments already paid, except as described in clauses 22 and 23.
• 12
  Managing your FlexPay and contacting Hatch Support. You can manage your FlexPay account and payment details through the Hatch FlexPay Manager. For help with your FlexPay purchase, submit a ticket via the Hatch Embroidery Help website (“Hatch Support”) using the email address registered to your Hatch account.
• 13
  Prices, currency and taxes. Prices are shown in the currency displayed at checkout. Applicable taxes, such as sales tax, VAT or GST, may be added based on your location and, where applicable, your tax status. Applicable taxes and the final amounts payable are shown at checkout before you complete your order. As Merchant of Record, Paddle calculates, collects and remits applicable transaction taxes where required. Your financial institution may charge its own fees, such as foreign transaction or currency conversion fees, which are your responsibility.

If an installment payment fails

• 14
  Failed installment and automatic retry. If a scheduled installment cannot be collected, you will be notified by email and the payment will be retried automatically within the next 24 hours. Further payment attempts are then made in line with the FlexPay failed-payment process. You can update your payment details at any time through the Hatch FlexPay Manager.
• 15
  After three unsuccessful payment attempts. If three attempts to collect an installment are unsuccessful, your FlexPay payment arrangement will be canceled and no further automatic payment attempts will be made. Your Hatch Embroidery license is not deactivated at this point.
• 16
  Five-day grace period. A five-day grace period begins after the third unsuccessful payment attempt. It does not begin after the first unsuccessful attempt. During the grace period, you keep access to Hatch Embroidery and can resolve the payment issue and reactivate your FlexPay arrangement.
• 17
  License deactivation. If your FlexPay arrangement has not been reactivated by the end of the five-day grace period, access to your Hatch Embroidery software will be deactivated, because your purchase has not been completed.
• 18
  Reactivation. You can reactivate your FlexPay arrangement, including after your access has been deactivated, by resolving the payment issue and resuming the remaining installments in accordance with the FlexPay reactivation process. There is no reactivation fee. Access to Hatch Embroidery is restored in accordance with that process. Once all remaining installments have been paid, your license is fully paid and yours to keep. For help with reactivation, contact Hatch Support.
• 19
  Payment failure is not cancellation. The failed-payment process explains what happens when an agreed installment cannot be collected. It is not an option to cancel your FlexPay purchase, and it does not entitle you to a refund of installments already paid, except as described in clauses 22 and 23.

Early payout, final payment and ownership

• 20
  Early payout. While your FlexPay arrangement is active, you may choose to pay the remaining balance of your total purchase price early, in a single payment. Early payout is not a cancellation; it completes your FlexPay purchase early. Once the remaining balance has been paid successfully, no further installments are due, the recurring payment arrangement with Paddle ends, and your Hatch Embroidery software license is fully paid and yours to keep. To arrange an early payout, contact Hatch Support.
• 21
  Final payment and ownership. When your final scheduled installment has been paid:

  • your total purchase price has been paid and your FlexPay purchase is complete;
  • no further installments are due;
  • your Hatch Embroidery software license is fully paid, perpetual and yours to keep; and
  • the recurring payment arrangement with Paddle ends.

  Paddle may then send you an automated email saying that your “subscription” has been canceled. This is expected. It only means that Paddle’s recurring payment arrangement has ended because there are no more installments to collect. It does not mean your Hatch Embroidery software license has been canceled.

Refunds

• 22
  30-day money-back guarantee. FlexPay purchases are covered by Hatch Embroidery’s 30-day money-back guarantee, subject to the terms of that guarantee. Because Paddle is the Merchant of Record, approved refunds are issued through Paddle, generally to your original payment method. If a refund is issued, your Hatch Embroidery license is deactivated.
• 23
  Your legal rights and Paddle’s Refund Policy. Except as described in clause 22 or as required by applicable law, installments paid are not refundable. Nothing in these terms limits any refund, withdrawal or other consumer rights available to you under applicable law. Refunds and statutory withdrawal rights for your purchase transaction are also described in the Paddle Refund Policy.

General

• 24
  Your FlexPay account. Your FlexPay account is not transferable. You can change your registered email address through your Hatch profile page, or contact Hatch Support for help.
• 25
  Liability. To the extent permitted by law, Wilcom is not liable for any losses you may incur because your FlexPay payment arrangement is canceled or your Hatch Embroidery license is deactivated in accordance with these terms. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law.
• 26
  Governing law. These FlexPay Terms and Conditions are governed by the laws of New South Wales, Australia. The Paddle Buyer Terms set out the law that governs your purchase transaction with Paddle.
• 27
  Changes to these terms. Wilcom may update these FlexPay Terms and Conditions from time to time. Updated terms apply to new FlexPay purchases made on or after the effective date stated in the updated terms. Changes affecting an existing FlexPay purchase will only apply where permitted by applicable law and, where required, after appropriate notice has been provided.

Plans started 9 January 2023 to 5 October 2026

• 1
  You must register as a customer on www.hatchembroidery.com.
• 2
  You must be over the age of 18 years.
• 3
  You must provide an eligible debit or credit card from which payments will be made. It is your responsibility to ensure that your card details are current and have sufficient funds available to meet your repayment obligations.
• 4
  Your card must be able to process international transactions as well as recurring transactions. If you are unsure, check with your financial institution that issued the card. Payments are made to Wilcom International Pty Ltd in Sydney, Australia.
• 5
  The first payment is due at the time of completing your online order. Subsequent payments will be charged at monthly intervals on the same day to your nominated debit/credit card. You may change the payment date up to a maximum of 2 times. To change dates, please submit a ticket via the Hatch Embroidery Help website with your FlexPay account number and the registered email address used to purchase.
• 6
  By completing an order online and choosing to pay by FlexPay, you authorize Wilcom International Pty Ltd to charge your nominated debit or credit card with the monthly payments on the due dates.
• 7
  Each month, 7 days prior to your payment due date, we will send a reminder to your registered email address. If a payment fails, we will provide instructions on how to confirm or update your credit card details and will attempt to bill your card again within 24 hours. If problems persist, please submit a ticket via the Hatch Embroidery Help website.
  
  If we are unable to successfully process a monthly payment, your Hatch Embroidery license will be disabled five days after your first unsuccessful payment and will not be activated until you next make a successful payment. You must then continue to make the remaining monthly payments.
• 8
  You must complete all payments for your FlexPay plan within 18 months of your first successful payment. If the 18-month period is exceeded, your only option to retain your Hatch Embroidery license will be to make a single payment covering all remaining payments.
• 9
  Prices displayed on www.hatchembroidery.com are in US$ unless otherwise indicated and exclude all taxes and other charges which may be levied by your financial institution.
• 10
  Your FlexPay account is not transferable. Any request to change a registered email address must be made by submitting a ticket via the Hatch Embroidery Help website. You can change your email address through your Hatch profile page.
• 11
  You may cancel your FlexPay account at any time prior to making the final payment by submitting a ticket via the Hatch Embroidery Help website. You may reactivate your account in accordance with these terms.
• 12
  Payments made up to the date of cancellation or completion of your FlexPay account are not refundable except under the terms of our 30-day money-back guarantee.
• 13
  An active FlexPay account may be paid off in advance with a one-time payment.
• 14
  Wilcom is not liable for any losses that you may incur because of suspension or cancellation of your FlexPay account and the disabling of your Hatch Embroidery license.
• 15
  Governing law and jurisdiction: New South Wales, Australia.
• 16
  Wilcom reserves the right to modify the FlexPay Terms and Conditions at any time. Any modified version will be effective at the time it is posted.

Plans started before 9 January 2023

• 1
  You must register as a customer on www.hatchembroidery.com.
• 2
  You must be over the age of 18 years.
• 3
  You must provide an eligible debit or credit card from which payments will be made.
• 4
  Your card must be able to process international transactions as well as recurring transactions. If you are unsure, check with your financial institution that issued the card. Payments are made to Wilcom International Pty Ltd in Sydney, Australia.
• 5
  The first payment is due at the time of completing your online order. Subsequent payments will be charged at monthly intervals on the same day to your nominated debit/credit card. You may change the payment date up to a maximum of 2 times. To change dates, please contact Hatch Support. The total amount of monthly payments will be set out in the FlexPay plan that you select.
• 6
  By completing an order online and choosing to pay by FlexPay, you authorize Wilcom International Pty Ltd to charge your nominated debit or credit card with the monthly payments on the due dates.
• 7
  Each month, 7 days prior to your payment due date, we will send a reminder to your registered email address. When each payment is made, you will receive an email to notify you if it was successful or failed. If you have a problem making your payment, please submit a ticket via the Hatch Embroidery Help website with your FlexPay account number and the registered email address used to purchase.
• 8
  You must complete all payments for your FlexPay plan within 18 months of your first successful payment. If the 18-month period is exceeded, your only option to retain your Hatch Embroidery license will be to make a single payment covering all remaining payments.
• 9
  Prices displayed on www.hatchembroidery.com are in US$ unless otherwise indicated and exclude all taxes and other charges which may be levied by your financial institution.
• 10
  Your FlexPay account is not transferable. Any request to change a registered email address must be made through Hatch Support.
• 11
  You may cancel your FlexPay account at any time prior to making the final payment by contacting Hatch Support. You may reactivate your account in accordance with the FlexPay terms and conditions.
• 12
  Payments made up to the date of cancellation or completion of your FlexPay account are not refundable except under the terms of our 30-day money-back guarantee.
• 13
  If a payment to your nominated debit or credit card fails, we will attempt to process the payment 4 times at 24-hour intervals. If we are unable to successfully process the payment, we will notify you by email and your Hatch Embroidery license will be disabled.
• 14
  Your Hatch Embroidery license will be reactivated without penalty if you pay the missed instalment amount within 90 days of the original due date. You must then continue to make the remaining monthly payments.
• 15
  If payment is not made before the end of the 90-day period, your Hatch FlexPay account will be cancelled. Cancelled FlexPay accounts cannot be reactivated. Full payment of the outstanding FlexPay balance will be required to re-activate your Hatch Embroidery license.
• 16
  A FlexPay account may be paid off in advance with a one-time payment.
• 17
  Wilcom is not liable for any losses that you may incur because of suspension or cancellation of your FlexPay account and disabling of your Hatch Embroidery license.
• 18
  Governing law and jurisdiction: New South Wales, Australia.
• 19
  Wilcom reserves the right to modify the FlexPay Terms and Conditions at any time. Any modified version will be effective at the time it is posted.