Hatch FlexPay Account Assistance
Hatch FlexPay update

We’re Here to Help With Your Hatch FlexPay Account

If you arrived here looking to update or amend your FlexPay payment details, our Customer Service team will assist you directly.

The older FlexPay system can no longer be updated online, so the next step is to submit a support ticket and our team will help you from there.

Good news — our team can help directly

  • Your request can still be handled by Customer Service
  • You no longer need to update FlexPay details through the old system
  • Submitting a support ticket is the correct next step
  • Our team will review your account and guide you from there

What should you do next?

Submit a support ticket and our Customer Service team will assist you with your Hatch account.

Customer Service

Submit a Support Ticket

Click the button below to contact our Customer Service team and they will assist you with your Hatch account and FlexPay enquiry.

Contact Customer Service

The Old FlexPay System Is Retired

The FlexPay system that was previously used for purchasing Hatch Embroidery can no longer be updated online.

Customer Service Will Assist You

Our team can review your account and help you with the correct next steps for your payment or account enquiry.

A Support Ticket Is the Right Next Step

Submitting a support ticket ensures your request is handled correctly and reaches the right team.

Need help?

Our Customer Service team will review your request and guide you through the next steps.

Submit a Support Ticket