Hatch Embroidery Guarantee

30-Day Money-Back Guarantee

We're confident you'll love Hatch Embroidery. If for any reason you're not completely satisfied within 30 days of purchase, we'll give you a full refund. No questions asked.

Full refund, no questions asked Applies to all Hatch software Covers FlexPay first payment Expert support included
How It Works

Simple, straightforward protection

Our refund process is designed to be as easy and stress-free as possible. Here's exactly what happens.

1
Buy with confidence

Purchase any Hatch Embroidery software directly from hatchembroidery.com. You're immediately covered by our 30-day guarantee from the date of purchase.

2
Contact us within 30 days

If you experience technical issues or are simply unsatisfied, submit a request via our Help Center. Our expert support team will do everything possible to help you first.

3
Receive your full refund

If our team cannot resolve your issue, or if you simply want a refund, we'll process it promptly. Refund timing varies by payment method, typically 7–10 business days.

Coverage

What's covered

Our guarantee covers all Hatch Embroidery software purchased directly from hatchembroidery.com. Here's a quick summary of what is and isn't included.

Covered within 30 days of purchase
Included in the guarantee
  • All Hatch Embroidery software levels (Organizer, Personalizer, Composer, Digitizer)
  • Purchases made directly at hatchembroidery.com
  • The first FlexPay installment payment
  • Technical issues our support team cannot resolve
  • Dissatisfaction for any reason — simply request a refund
Not covered
Exclusions to be aware of
  • EmbroideryConnect WiFi Device (Hatch Edition) — see separate returns policy
  • Software purchased through a third-party reseller
  • Multiple refunds for the same product level
  • Requests made after the 30-day window
  • Subsequent FlexPay installments after the first payment
Refund Process

When will I get my money back?

Once we process your refund, the time it takes to arrive depends on your payment method.

1
Submit your request
Complete the customer enquiry form and describe your problem or simply request your refund. Our team typically responds within 24 hours.
2
We try to resolve the issue first
If you have a technical issue, our expert support team will do everything they can to get you up and running. If they cannot resolve it, we'll process your refund.
3
Refund is issued
We process and issue your refund. Your license will be deactivated at this point.
✓
Money returns to you
Timing depends on your payment method (see below).
💳 Visa, Mastercard, or Amex
Typically 7–10 business days for your bank to process the refund after we issue it.
🅿 PayPal
Timing varies based on your PayPal payment type (balance, bank account, or linked card). You'll receive a PayPal notification as soon as we issue the refund.
Questions

Frequently asked questions

Can't find what you're looking for? Our support team is happy to help.

Our Commitment to You

Why customers trust Hatch Embroidery

More than 30,000 embroidery enthusiasts worldwide rely on Hatch software.

Risk-free purchase
Our 30-day guarantee means you can buy with complete peace of mind. If you're not happy, we'll make it right.
Expert support team
Our Hatch support specialists typically respond within 24 hours and are dedicated to helping you succeed.
Hatch Academy included free
All Hatch Embroidery software comes with free access to Hatch Academy, over 400 lessons to help you get the most from your software.

Ready to start creating?

Buy with confidence, knowing we've got you covered with our 30-day guarantee.

Shop Hatch Embroidery Try free for 30 days